{"id":4461,"date":"2025-07-28T16:19:11","date_gmt":"2025-07-28T14:19:11","guid":{"rendered":"http:\/\/merino.medialab.com.pl\/en\/?page_id=4461"},"modified":"2026-02-09T15:10:33","modified_gmt":"2026-02-09T14:10:33","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/my-merino.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\n
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Shipping & Returns<\/h1>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Welcome to My.Merino. This section governs your use of our shipping services. By accessing or purchasing from our store, you agree to these terms. This Shipping & Returns policy forms an integral part of our Terms & Conditions<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Shipping<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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EUROPEAN UNION
Free shipping. Returns at the customer\u2019s expense.<\/p>\n\n\n\n

REST OF THE WORLD
Cost of shipping depends on location. Please check the ship calculator on our store. The final price will be visible at checkout.<\/p>\n\n\n\n

Cost of shipping for sample destinations (price EUR)<\/p>\n\n\n\n

kg<\/td>EU<\/td>UK<\/td>NO<\/td>CH<\/td>US<\/td>CA<\/td><\/tr>
2<\/td>0<\/td>12<\/td>22<\/td>22<\/td>16<\/td>21<\/td><\/tr>
5<\/td>0<\/td>12<\/td>37<\/td>37<\/td>35<\/td>36<\/td><\/tr>
10<\/td>0<\/td>15<\/td>60<\/td>60<\/td>62<\/td>64<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Returns on customer\u2019s expense.<\/p>\n\n\n\n

Preparing an order for shipment usually takes 1\u20133 business days (counted from the moment the payment is received).<\/p>\n\n\n\n

Poland \u2013 approx. 1\u20133 business days from dispatch,
EU countries \u2013 approx. 3\u20137 business days from dispatch,
Non-EU countries \u2013 approx. 7\u201321 business days from dispatch (may be longer due to customs clearance).<\/p>\n\n\n\n

Estimated time frames may vary depending on the delivery option or customs procedures. If a delay occurs, we will inform you as soon as possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Returns<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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You may return items purchased in our store within 14 days of delivery.<\/p>\n\n\n\n

To make a return:<\/p>\n\n\n\n

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  1. Download the RETURN FORM<\/a> from our website<\/li>\n\n\n\n
  2. Fill out the form completely.<\/li>\n\n\n\n
  3. Put it inside the parcel together with the item you wish to return.<\/li>\n<\/ol>\n\n\n\n

    Please note:<\/p>\n\n\n\n

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    • Returned items must be in their original condition, with all labels attached, free from signs of wear, scents, or make-up.<\/li>\n\n\n\n
    • We do not offer free returns. The return cost depends on the shipping company you choose.<\/li>\n\n\n\n
    • Returns sent at our expense, or delivered to a pick-up point without prior agreement, will be refused.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Exchanges<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      For exchange, we recommend returning an item and placing a new order.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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      Refunds<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Your return will be processed within 1-2 days from the date of arrival at our warehouse. When processed, a refund will be issued and should arrive in your bank account within 1-5 working days.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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      Track Order<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      When your order is shipped from our warehouse, you will receive a tracking link via email. Should you not have received such a tracking link, please contact us at info@my-merino.com.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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      Local taxes, Duties & VAT<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      EUROPEAN UNION
      All orders within the European Union are shipped DDP (Delivery Duty Paid). Price included VAT will be specified at the checkout.<\/p>\n\n\n\n

      REST OF THE WORLD
      All orders outside the European Union are shipped DDU (Delivery Duty Unpaid). This means that any local taxes, customs duties, or fees levied by the destination country are covered by the customer. A separate invoice will be sent to you from our distribution partner.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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      Contact Informations<\/h3>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      For any questions regarding this section, we are at your disposal:<\/p>\n\n\n\n

      by email: info@my-merino.com<\/p>\n\n\n\n

      by the phone: +48 723 625 709 (9.00-17.00 CET)<\/p>\n\n\n\n

      by regular post:
      My.Merino,
      ul. Wrzosowa 24,
      95-035 Sokolniki,
      Poland<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Shipping & Returns Welcome to My.Merino. This section governs your use of our shipping services. By accessing or purchasing from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4461","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/pages\/4461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/comments?post=4461"}],"version-history":[{"count":16,"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/pages\/4461\/revisions"}],"predecessor-version":[{"id":7611,"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/pages\/4461\/revisions\/7611"}],"wp:attachment":[{"href":"https:\/\/my-merino.com\/en\/wp-json\/wp\/v2\/media?parent=4461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}