Terms & Conditions

1. Technical requirements necessary to use the Store’s services:
   1. Internet connection,
   2. Properly configured web browser,
   3. Active and correctly configured email account,
   4. Monitor with a resolution of at least 360×640 px for mobile phones, 768×1024 px for tablets, and 1366×768 px for computers,
   5. Enabled support for Cookies and JavaScript,
   6. Software capable of reading PDF files.
2. If the Client uses equipment or software that does not meet the technical requirements specified above, the Store does not guarantee the proper functioning of the website and reserves the right to state that this may negatively affect the quality and course of the Order placement process.
3. The Store does not use automated decision-making in its operations. However, the Store may use profiling for the purposes of direct marketing, but any decisions made on this basis by the Store do not concern the conclusion or refusal of a contract, nor the ability to use electronic services. The result of profiling may include, for example, granting a discount to a specific person, sending them a discount code, suggesting a product that may match the interests or preferences of that person, or offering better terms compared to the standard offer. Despite profiling, the individual freely decides whether to take advantage of the discount or improved terms and make a purchase.
4. The Client may subscribe to the Store’s newsletter, i.e., the periodic sending of information about the Store’s products and services. To subscribe to the newsletter, the Client enters their email address in the newsletter form available on the Store’s website, simultaneously confirming their consent to the processing of their personal data for this purpose and to receive promotional content at the provided email address. Each newsletter message will include information on how to unsubscribe, as well as a link to do so. The Client may unsubscribe from the newsletter at any time, without providing a reason or incurring any costs, by sending a resignation statement via the Store’s email address or by selecting the unsubscribe link included in the newsletter email.

1. It is prohibited for Clients to submit content that is unlawful or otherwise inconsistent with these Terms and Conditions. Such content includes, but is not limited to, content that:
   1. is unrelated to the Store’s subject matter – statements should pertain to topics appearing within the Store, i.e., issues related to the offered products and their use;
   2. concerns technical issues related to the functioning of the Store – technical issues should be reported by Clients electronically to the Store’s email address;
   3. contains links to other websites or files;
   4. is intended for conducting unauthorized advertising, promotional, or marketing activities, in particular by posting advertisements, selling, or promoting products, services, projects, or fundraising campaigns;
   5. is intended to carry out activities prohibited by law, e.g., attempts to commit fraud or obtain financial resources from other Clients unlawfully;
   6. incites violence against any living beings, including animals, or praises such violence;
   7. promotes any fascist or other totalitarian regime;
   8. incites hatred, dangerous behavior, or praises such behavior;
   9. defames, insults, or otherwise infringes the rights of third parties;
   10. contains vulgar or otherwise offensive content;
   11. violates applicable law or public morals in any other way.
2. In the event of a breach of the above guidelines, the Store reserves the right to moderate and remove such content without notifying the person who posted it. Posting content as described above in the Store may result in consequences provided for in Terms and Conditions, including, but not limited to, the deletion of the Client’s account or the prevention of making purchases in the Store.
3. A Client who considers any content in the Store to be illegal or inconsistent with Terms and Conditions may submit a report regarding such content to the Store. The report must be submitted electronically and should include a reference to the specific content, arguments for its removal, and the reporter’s identification details. Anonymous reports will not be considered.
4. Reports will be reviewed within 14 days of receipt. The reporter will receive confirmation that the report has been submitted. The Store will notify the Client of the decision either electronically or in writing.
5. The Store’s decision may consist of either removing the content or retaining it on the Store.
6. Parties may appeal the Store’s decision within 14 days of receiving the justification for its removal. The decision regarding the appeal is final.

1. Registration in the Store is free of charge and not mandatory.
2. Registration in the Store is based on correctly completing the registration form, in which the Client provides the necessary identification data (first name, last name), email address, and password; accepts the current Terms and Conditions; and submits a statement of consent for the processing of personal data to the extent necessary for the proper execution of the Client’s Orders. An account can also be registered by selecting the appropriate checkbox during the Order placement process. A confirmation email will be sent to the Client’s email address provided in the registration form. Upon receipt of the registration confirmation email, an account management agreement is concluded between the Client and the Store.
3. After registering in the Store, login is performed using the data provided in the registration form or as amended based on a subsequent request from the Client.
4. To delete a Client’s account from the Store (termination of the agreement), an email request for account deletion must be sent to: info@my-merino.com, providing the identification details of the Client currently registered in the Store, or the appropriate option in the account settings may be selected. This does not apply in situations where the Store is in the process of fulfilling an Order placed by the Client. In such cases, the termination of the agreement will take effect upon completion of the relevant Order.
5. The Store allows placing Orders without the need to register or log in. For this purpose, the Client is required, each time during the Order placement process, to complete an electronic form by providing the data required by the Store for their identification and for the conclusion and execution of the Contract of Sale (first and last name, email address, phone number, delivery address). The Client is obliged to accept the current Terms and Conditions along with a statement of consent for the processing of personal data for the purposes of the Order. Lack of registration in the Store means that the Client does not have an account, which would otherwise allow access to automatic Order tracking.

1. Information about the available assortment in the Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
2. By placing an Order, the Client submits an invitation to conclude a contract of sale for the Products ordered in the Store. The Product ordering process begins with the confirmation of the characteristics of the offer via the product page. The Client is informed about the estimated time for Order fulfillment, product availability, price, payment methods, and possible delivery options. To enable product delivery, the Client is obliged to provide their address details or verify them if an account has been previously registered. Before placing the order (by using the “Order and Pay” button), the Client confirms that they have read Terms and Conditions, including the consent for the processing of personal data for the purposes of the Order.
3. The confirmation of Order receipt sent by the Store to the email address provided by the Client constitutes a statement of acceptance of the invitation referred to above. If the Client ceases using the service and leaves the Store before confirming the Order (by clicking the “Order and Pay” button), no contract will be concluded.
4. A Client making a purchase as an entrepreneur is obliged to provide a VAT identification number (NIP) when placing the Order; otherwise, it is assumed that the purchase is made as a Consumer.
5. The assessment of whether a Client who is an entrepreneur registered in the CEIDG has the status of an Entrepreneur with consumer rights is made by the Store on a case-by-case basis and based on any statements provided by the Client during the Product ordering process.
6. To place an Order, the Client is required to make a selection from the options available in the Store: the Products to be ordered, the delivery method, the payment method, and indicate the delivery address. The selection is made by choosing the Product and adding it to the shopping cart.
7. The Client may select an unlimited quantity of Products for the Order from the quantity available for each Product. Upon proceeding to the shopping cart, the Client will receive a summary of the selected Products. If the quantity of a Product is limited, the Store will indicate this information on the product page.
8. In the event that the Products included in the Order are unavailable in the Store’s warehouse, at the Store’s suppliers, or for other reasons making it impossible to fulfill the Client’s Order, the Store shall notify the Client of this fact no later than 14 (fourteen) days from the date the Order was placed. In such a case, the Client has the right to decide whether to consent to the execution of the Order within the period proposed by the Store or to withdraw from the contract. If it is not possible to fulfill part of the Order, the Client will be informed about the status of the Order and will decide on the method of its execution. The Client may choose between:
   1. Partial fulfillment – selecting this option results in the execution of the Order only for the available Products;
   2. Cancellation of the entire Orderancellation of the entire Order.
9. In the event of Order cancellation, the Store shall refund the amount paid by the Client. Notification will be sent to the email address provided by the Client in the Order or registration form. If no decision is made within 7 (seven) days of notification, the Order will be canceled for the unavailable Products.
10. Preparing an order for shipment usually takes 1–3 business days (counted from the moment the payment is received).
    
    Poland – approx. 1–3 business days from dispatch,
    EU countries – approx. 3–7 business days from dispatch,
    Non-EU countries – approx. 7–21 business days from dispatch (may be longer due to customs clearance).
    
    Estimated time frames may vary depending on the delivery option or customs procedures. If a delay occurs, we will inform you as soon as possible.

1. The price indicated for each Product is binding at the moment the Client places the Order. The prices of goods displayed on the Store’s website include VAT (if applicable based on the delivery location of the Product). The price may include an individually applied discount or rebate granted to the Client in an automated manner – information about this will be provided in the Order summary.
2. Products delivered outside the European Union may be subject to additional customs duties, import taxes, or other public-law charges imposed in the country of delivery. These fees are not included in the Product price or the delivery costs indicated in the Store. The Client is responsible for settling such charges.
3. Delivery of products is carried out in the variants offered in the Store through courier companies enumerated in the Order form. Information regarding delivery costs for products delivered outside the European Union is available during the ordering process, prior to placing the Order.
4. Delivery costs within the European Union are borne by the Store. Delivery costs outside the European Union are borne by the Client.
5. The Seller provides the Client with the following payment methods for Products:
   1. Electronic payments, including payment by credit or debit card, mobile payments, instant bank transfer payments, and deferred payment via services:
      • Przelewy24 – PayPro SA, with its registered office in Poznań, at 8 Pastelowa Street (60-198), registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under KRS: 0000347935, NIP (Tax Identification Number): 7792369887, a share capital of PLN 4,737,100.00 fully paid-up, and registered in the register of domestic payment institutions maintained by the Polish Financial Supervision Authority under number UKNF IP24/2014;
      • Klarna – Klarna Bank AB, with its registered office in Stockholm, at Sveavägen 46, SE-111 34 Stockholm, registered in the Swedish Companies Registration Office (Bolagsverket) under organization number 556737-0431, VAT number SE556737043101, authorized to conduct banking activities and supervised by the Swedish Financial Supervisory Authority (Finansinspektionen); provides services in other EEA countries under license passporting. The Polish branch, Klarna Poland sp. z o.o., located at 20 Prosta Street, 00-850 Warsaw, is registered in the Register of Entrepreneurs under KRS: 0000907691, NIP: 5272965530, REGON: 38956712, with a share capital of PLN 5,000.00;
      • PayPal – PayPal Holdings, Inc., with its registered office at 2211 North First Street, San Jose, California, 95131, USA, incorporated in the State of Delaware — identification number (EIN) 77-0510487; supervised by U.S. regulatory authorities and holding Money Transmitter Licenses. The Polish branch, PayPal Polska sp. z o.o., located at 53 Emilii Plater Street, 00-113 Warsaw, Poland, is registered in the Register of Entrepreneurs under KRS: 0000289372, NIP: 5252406419, REGON: 141108225, with a share capital of PLN 506,500.00.
6. If an Order is placed and payment for that Order is not received within 24 hours, the Order will be canceled.
7. The Order will be fulfilled within the timeframe specified in the Order confirmation and previously accepted by the Client, but no later than 30 (thirty) days from the date of the contract conclusion. The Store provides the estimated delivery time on the product page.
8. The Store may announce promotions on Products. In such cases, if the Client has a discount coupon, they can use it within the framework of the ongoing promotion by entering the discount code after proceeding to the shopping cart and clicking “Add.” After verifying the discount code, the Store’s system will apply it to the Order, which will be automatically reflected by adjusting the Order price or adding other discount options depending on the type of discount coupon.

1. The Products presented in the Store have been made from high-quality materials, primarily cashmere and/or merino wool. These Products require special care and maintenance to preserve their functional properties.
2. Each purchased Product is accompanied by individual instructions regarding proper use and maintenance. These instructions are also available in the Store under the “Instructions” section. The Client is obliged to read the instructions and follow them accordingly.
3. The Store shall not be held liable for any damage, deformation, or loss of the Product’s properties resulting from failure to comply with the recommended instructions for use and maintenance.

1. The Store is obliged to deliver the Product in conformity with the contract and free from defects, as well as to properly perform the agreed services.
2. The Store does not provide any guarantees or other after-sales services.
3. In the event of non-conformity of the Products with the contract (defectiveness of the delivered Product), the Client may exercise the rights granted to them under the warranty (rękojmia).
4. The Store is liable for the non-conformity of the goods with the contract existing at the time of their delivery and revealed within two years from that moment. The non-conformity of the goods with the contract, which became apparent within two years from the moment of delivery of the goods, shall be presumed to have existed at the time of their delivery, unless proven otherwise or if the presumption is inconsistent with the nature of the goods or the nature of the non-conformity of the goods with the contract.
5. In the case of contracts concluded with Consumers and Entrepreneurs with consumer Rights, the Store shall be liable under warranty (rękojmia). This liability shall be excluded with respect to Clients of any other status.
6. The Product is in conformity with the contract if in particular the following are compliant with its contents:
   1. Description, type, quantity, quality, completeness, and functionality;
   2. suitability for a specific purpose for which they are needed by the Client, of which the Client notified the Store at the latest at the time of conclusion of the contract and which the Store accepted.
   3. Fit for the purposes for which goods of this type are usually used, taking into account applicable laws, technical standards, or good practices;
   4. Quantity and features, including durability and safety, which are typical for goods of this type and which the Client can reasonably expect, taking into account the nature of the goods;
   5. Provided together with packaging, accessories, and instructions that the Client can reasonably expect to be provided;
   6. Same quality as the sample or model that the Store made available to the Client before concluding the contract, and correspond to the description of such sample or model.
7. In the event of a non-conformity of the Product with the contract or defect in provided services, the Client may submit a complaint and inform the Store of the observed defects, providing documentation of such defects for the purpose of verifying the claims. Complaints may be submitted electronically or in writing to the Store’s address.
8. The Store undertakes to examine the complaint within 14 days from the date of its submission and to inform the Client of the decision and further course of action in writing or via electronic mail to the email address provided in the complaint or on another durable medium.
   The Client may obtain information regarding a submitted complaint by addressing correspondence to the Seller:
   1. via the contact form available on the Store’s website, or
   2. directly to the following e-mail address: info@my-merino.com
9. If the Product is not in conformity with the contract, the Client may demand that the Product be repaired or replaced. The Store may make a replacement when the Client demands repair, or the Store can make a repair when the Client demands a replacement, if bringing the Product into conformity with the contract in the manner chosen by the Client is impossible or would require excessive costs for the Store. If repair and replacement are impossible or would require excessive costs for the Store, they may refuse to bring the Product into conformity with the contract. In such a case, the Client may submit a statement of price reduction or withdrawal under warranty from the contract under the warranty. When assessing the excessiveness of costs for the Store, all circumstances of the case shall be taken into account, in particular the importance of the non-conformity of the Product with the contract, the value of the goods which are in conformity with the contract, and undue inconvenience for the Client resulting from the change in the way of bringing the Product into conformity with the contract.
10. If the Product is not in conformity with the contract, the Client may submit a statement of price reduction or withdrawal under warranty from the contract when:
    1. the Store refused to bring the Product into conformity with the contract;
    2. the Store did not bring the Product into conformity with the contract;
    3. the non-conformity of the Product with the contract persists even though the Store has tried to bring the Product into conformity with the contract;
    4. the non-conformity of the Product with the contract is significant enough to justify a price reduction or withdrawal under warranty from the contract without prior use of different protection measures;
    5. it is clear from the Store’s declaration or circumstances that they will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the Client.
11. The reduced price must be in such proportion to the price resulting from the contract in which the value of the goods which are not in conformity with the contract is to the value of the goods which are in conformity with the contract. The Store returns to the Client the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 days from the date of receipt of the Client’s statement on the price reduction.
12. The Client may not withdraw under warranty from the contract if the non-conformity of the Product with the contract is insignificant. It is presumed that the non-conformity of the Product with the contract is significant.
13. The Store shall make the repair or replacement within a reasonable time from the moment the Store was informed by the Client of the non-conformity with the contract and without undue inconvenience for the Client, taking into account the nature of the Product and the purpose for which the Client purchased them. The costs of repair or replacement, including in particular the costs of postage, transport, labour, and materials, shall be borne by the Store. The Client makes the goods subject to repair or replacement available to the Store. The Store collects the Product from the Client at their own expense. In certain cases, it is not necessary to return the Product under complaint, and the Store may limit its assessment to reviewing photographs provided by the Client, about which the Client will be informed upon receipt of the complaint.
14. The Client is not obliged to pay for the normal use of the goods that were subsequently replaced.
15. Where the non-conformity with the contract concerns only some of the goods provided under the contract, the Client may withdraw under warranty from the contract only in respect of those goods and also in respect of other goods purchased by the Client together with the goods which are not in conformity with the contract if the Client cannot reasonably be expected to agree to retain only the goods which are in conformity with the contract
16. In the event of withdrawal under warranty from the contract, the Client immediately returns the goods to the Store at their expense. The Store returns the price to the Client immediately, no later than within 14 days from the date of receipt of the goods or proof of sending them back, using the same means of payment as the Client used unless the Client has given their express consent to a different method of refund which does not imply any costs to be incurred by the Client.
17. In the event of a dispute between the Store and the Client regarding the justification for rejecting a complaint, a Client who is a Consumer has the right to use out-of-court methods for resolving complaints and pursuing claims. The Client may resort to mediation or arbitration by submitting the appropriate form – a request for mediation or a request for arbitration – to the institution before which the proceedings will take place. A list of example institutions along with their contact details is available at https://consumer-redress.ec.europa.eu/index_pl. Furthermore, at https://konsument.gov.pl/, the Consumer has access to free out-of-court assistance in cross-border matters.

1. A Client who is a Consumer or an Entrepreneur with consumer rights may withdraw from the contract without giving any reason within 14 days from the date of receipt of the shipment. In such a case, the Client should submit a statement of withdrawal from the contract and return the Products to the Store. To submit a statement of withdrawal, the Client may use the withdrawal form attached to the Terms and Conditions. The deadline is considered met if the Consumer or Entrepreneur with consumer rights sends the statement of withdrawal in writing to the Seller’s address or electronically to the e-mail address: info@my-merino.com no later than on the last day of the 14-day period. Upon receipt of the statement of withdrawal sent electronically to the above e-mail or by postal service, the Seller shall immediately confirm its receipt by sending a notification to the e-mail address of the withdrawing party. A statement of withdrawal submitted after the above deadline shall have no legal effect.
2. The goods should be returned in an unchanged and complete condition, without any signs of use, unless any alteration was necessary within the limits of ordinary management, i.e., the Consumer or Entrepreneur with consumer rights should handle the goods with regard to the possibility of their subsequent return. The Client bears responsibility for any reduction in the value of the goods resulting from using them in a manner exceeding what is necessary to ascertain their nature, characteristics, and functioning. If the returned goods are incomplete or show signs of use beyond ordinary management, the Store reserves the right to refuse acceptance of the shipment or to reduce the refunded amount by the equivalent value of the damaged goods, at the Store’s discretion.
3. The Client shall have no right of withdrawal from a contract in the case of contracts:
   1. for services for which the consumer is obliged to pay the price, where the entrepreneur has fully provided the service with the consumer’s prior express consent, where the consumer has been informed before the performance has begun that they will lose their right of withdrawal once the service has been provided by the entrepreneur and they have taken note of that fact;
   2. whose object are non-prefabricated goods, made to the consumer’s specifications or made for the purpose of meeting the consumer’s individual needs.
4. The returned Product must be sent back no later than 14 days from the date of withdrawal from the contract, together with the withdrawal statement, to the Store’s warehouse at the following address: ul. Wrzosowa 24, 95-035 Sokolniki. The Consumer or Entrepreneur with consumer rights shall bear only the direct costs of returning the Product to the Store (return delivery costs).
5. In the event of withdrawal from the contract, all payments made by the Consumer or Entrepreneur with consumer rights, including delivery costs for goods delivered outside the European Union, shall be refunded to the Consumer or Entrepreneur with consumer rights without undue delay, and in any case no later than 14 days from the date the Store receives the withdrawal statement.
6. Reimbursements for payments made by credit card or electronic transfer shall be made to the bank account from which the payment was originally made, unless the Client explicitly provides, prior to the refund, an alternative instruction for the refund that does not incur any additional costs for them (e.g., in the withdrawal statement).
7. The Store may withhold the refund of the payments received from the Client until they have received the goods back.

Provisions regarding the protection of Clients’ personal data by the Seller are set out in the Privacy Policy and Cookies available on the Store’s website.

All content published in the Store, including images and descriptions, constitutes intellectual property protected under the Act of 4 February 1994 on Copyright and Related Rights and is subject to legal protection. Any copying, reproduction, distribution, or adaptation of such content, in whole or in part, by any means, devices, or techniques, without the prior written consent of the Store, is strictly prohibited.

1. The Store makes every effort to ensure that descriptions and images are accurate; however, colors may vary due to the type and settings of the display screen. Garment measurements may slightly differ from the size chart due to the natural properties of the fabric.
2. For each Product sold by the Store, a sales document is issued in accordance with applicable tax regulations. The primary accounting document is a fiscal receipt. At the Client’s request, made during the ordering process, the Store issues a VAT invoice instead of a receipt. The accounting document may be delivered electronically to the email address provided by the Client or in a traditional form along with the delivery of the Product. Acceptance of the Terms and Conditions simultaneously constitutes consent to receive invoices in electronic form.
3. The governing law is Polish law. Any disputes arising between the Client and the Seller shall be resolved by the court competent for the Seller’s registered office, provided, however, that in the case of Consumers, such disputes shall be heard by the court competent under the provisions of civil procedure. Terms and Conditions are subject to and shall be interpreted in accordance with Polish law. These Terms and Conditions do not limit any consumer rights to protection that may be granted to the user under the mandatory provisions in the country of their residence.
4. The Seller reserves the right to amend the Terms and Conditions. Registered Clients will be notified of any changes via e-mail, with the right to terminate the agreement within 14 days. Amendments to the Terms and Conditions shall enter into force 14 days after notification. Orders placed prior to the effective date of the amendments shall be executed based on the provisions in force on the date the Order was placed.

The online store available under the domain www.my-merino.com is run by company Vivid Joanna Swaczyna-Wichlińska, registered in the Central Registration and Information on Business of the Republic of Poland, with its registered office at: ul. Wrzosowa 24, 95-035 Sokolniki, Tax Id. No: 7321479949, REGON (Business Statistical Number): 472240342, hereinafter referred to as the “Seller”.

The Seller has designated an electronic point of contact for direct communication with Member States’ authorities, the European Commission, and the Digital Services Coordinator:

email: info@my-merino.com

The same point of contact may be used by any Client for direct and prompt communication with the Controller. The Controller may also be contacted in writing at the following address:

My.Merino,
ul. Wrzosowa 24,
95-035 Sokolniki,
Poland

via the contact form available on the website, or by telephone at:

+48 732 625 709
(service hours: 10:00 a.m. – 3:00 p.m.)

on business days, call charged as a regular phone call, according to the tariff package of the provider used by the Client). Communication may be conducted in Polish and English.